Privacy Policy

Last Updated 4 January 2021

Summary

1. Information we collect from you and why

A. Information that you provide voluntarily:

• Registration information when you create an account so we can:
  - create your account so you can place orders
  - identify you when you sign-in to your account;
  - contact you for your views on our Services; and
  - notify you of changes or updates to our Services.
• Transaction Information when you place an order with us in order to:
  - process your order and to bill you (though note, we never stores your credit card information in our systems);
  - send you status updates on your Order;
  - reply to your Order queries and questions and to resolve problems;
  - carry out analysis and research to develop and improve our Services; and
  - protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.

B. Information that we collect automatically

• Activity Information so we can:
  - provide you with an improved experience;
  - give you access to your Order history and preferences; and
  - provide other services at your request.
• Cookies and similar technologies so we can:
  - measure and analyse the use and effectiveness of our Services;
  - customise and optimise the targeting of advertising for our Services across other websites and platforms; and
  - provide location services if you choose to share your geo-location.

2. Who we share personal information with

We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):

• Restaurants that you have placed an Order with for processing and delivery;
• Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms like Facebook, offshore customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners like Salesforce who manage our marketing emails and push notifications, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence;
• Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
• New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.
• Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

3. Legal basis for processing personal information

We will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.

4. Security

We places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

5. Data retention

We will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.

6. Your data protection rights

You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.